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infinite}.sr-only{position:absolute;width:1px;height:1px;padding:0;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}@keyframes conversation-detail-enter{0%{opacity:0;transform:translate(12px)}to{opacity:1;transform:translate(0)}}@keyframes conversation-actions-enter{0%{opacity:0;transform:scale(.96)}to{opacity:1;transform:scale(1)}}@keyframes conversation-resolution-spin{to{transform:rotate(360deg)}}@media(prefers-reduced-motion:reduce){.conversation-detail-screen,.conversation-detail-actions-menu,.conversation-resolution-spinner{animation:none}}.conversation-detail-image{display:block;width:min(100%,320px);max-height:360px;object-fit:cover;border-radius:10px}.conversation-detail-reaction{font-size:28px;line-height:1.1}.conversation-detail-message.has-reaction{margin-bottom:21px}.conversation-detail-reaction-badge{position:absolute;z-index:1;bottom:-25px;left:11px;display:inline-flex;width:max-content;align-items:center;min-height:25px;padding:1px 7px;border:1px solid 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minmax(660px,.92fr)}.desktop-list-pane{padding:46px}.desktop-inspector,.desktop-thread{padding:50px}.desktop-pane-header h1{font-size:48px}.desktop-rail-brand .deg-brand-logo{width:128px;height:96px}.desktop-rail nav button{min-height:64px;font-size:18px}}.desktop-queue-row{grid-template-columns:24px minmax(0,1fr);cursor:default}.desktop-queue-row>input{width:20px;height:20px;margin:0}.desktop-queue-row-open{display:grid;width:100%;min-width:0;min-height:54px;grid-template-columns:38px minmax(0,1fr) auto;align-items:center;gap:11px;padding:0;border:0;color:var(--cocina-ink);background:transparent;text-align:left;cursor:pointer}.desktop-queue-row-open>div{min-width:0}.desktop-queue-row-open>.desktop-avatar{display:grid;margin-top:0;overflow:hidden;place-items:center;white-space:normal;color:var(--cocina-focus-on);font-size:12px;font-weight:800;line-height:1}@media(min-width:2200px){.desktop-queue-row-open>.desktop-avatar{font-size:14px}}.desktop-queue-row:focus-within{border-color:color-mix(in srgb,var(--cocina-focus) 46%,var(--cocina-line))}.desktop-queue-row-open:focus-visible{outline:3px solid var(--focus-ring);outline-offset:3px;border-radius:12px}.desktop-empty{display:grid;justify-items:center;gap:12px}.desktop-empty strong{color:var(--cocina-ink-soft)}.desktop-empty button{min-height:44px;padding:0 13px;border:1px solid var(--cocina-focus);border-radius:12px;color:var(--cocina-focus);background:var(--cocina-raised);font-size:13px;font-weight:740;cursor:pointer}.desktop-inspector-context{display:grid;gap:5px;margin:-8px 0 22px;padding:13px;border-radius:14px;color:var(--cocina-ink-soft);background:var(--cocina-raised);box-shadow:var(--shadow-subtle)}.desktop-inspector-context strong{color:var(--cocina-ink);font-size:13px;font-weight:700;line-height:1.34}.desktop-inspector-context small{color:var(--cocina-ink-muted);font-size:12px;line-height:1.35}.desktop-inspector-context small span{color:var(--cocina-focus);font-weight:740}.desktop-whatsapp-hint{margin:-3px 2px 1px;color:var(--cocina-ink-muted);font-size:11px;font-weight:620;line-height:1.35}.desktop-confirm-error{margin-top:14px!important;padding:11px;border:1px solid color-mix(in srgb,var(--urgente) 42%,var(--cocina-line));border-radius:12px;color:var(--urgente)!important;background:color-mix(in srgb,var(--urgente) 9%,var(--cocina-raised));font-size:13px!important;font-weight:650}.desktop-workspace-action-error{max-width:1320px;margin:0 auto 16px;padding:11px 13px;border:1px solid color-mix(in srgb,var(--urgente) 42%,var(--cocina-line));border-radius:12px;color:var(--urgente);background:color-mix(in srgb,var(--urgente) 9%,var(--cocina-raised));font-size:13px;font-weight:650;line-height:1.4}.desktop-workspace-action-progress{display:flex;width:fit-content;max-width:1320px;align-items:center;gap:8px;margin:0 auto 16px;padding:11px 13px;border:1px solid color-mix(in srgb,var(--cocina-focus) 34%,var(--cocina-line));border-radius:12px;color:var(--cocina-focus);background:var(--cocina-focus-wash);font-size:13px;font-weight:650;line-height:1.4}.desktop-action-spinner{flex:0 0 auto;animation:desktop-action-spin .68s linear infinite}@keyframes 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var(--cocina-line);color:var(--cocina-ink);background:var(--cocina-raised);box-shadow:var(--shadow-card)}.rule-detail-edit{color:var(--cocina-focus)}.rule-detail-toggle.is-active{color:var(--urgente)}.rule-editor-form{display:grid;gap:16px}.rule-editor-fields,.rule-flow-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.rule-editor-form label,.rule-flow-fields label{display:grid;gap:7px;color:var(--cocina-ink);font-size:13px;font-weight:720}.rule-editor-form label>span{color:var(--cocina-ink-muted);font-weight:590}.rule-editor-form input,.rule-editor-form textarea{box-sizing:border-box;width:100%;border:1px solid var(--cocina-line);border-radius:12px;color:var(--cocina-ink);background:var(--cocina-raised);font:inherit;font-size:15px;font-weight:560;line-height:1.4}.rule-editor-form input{min-height:44px;padding:0 12px}.rule-editor-form textarea{min-height:126px;padding:11px 12px;resize:vertical}.rule-editor-form small{color:var(--cocina-ink-muted);font-size:12px;font-weight:570;line-height:1.35}.rule-route-picker{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin:0;padding:0;border:0}.rule-route-picker legend{width:100%;margin-bottom:8px;color:var(--cocina-ink);font-size:13px;font-weight:720}.rule-route-picker label{display:grid;grid-template-columns:16px minmax(0,1fr);align-items:start;gap:9px;min-height:76px;padding:11px;border:1px solid var(--cocina-line);border-radius:14px;color:var(--cocina-ink);background:var(--cocina-raised);cursor:pointer}.rule-route-picker label.is-selected{border-color:color-mix(in srgb,var(--cocina-focus) 56%,var(--cocina-line));background:var(--cocina-focus-wash)}.rule-route-picker input{width:16px;min-height:16px;margin:2px 0 0;accent-color:var(--cocina-focus)}.rule-route-picker span{display:grid;gap:3px}.rule-route-picker strong{font-size:13px;font-weight:740;line-height:1.2}.rule-route-picker 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button.is-active{color:var(--cocina-focus);background:var(--cocina-focus-wash)}.automation-workspace-tabs button:active{transform:scale(.97)}.automation-workspace-tabs button:focus-visible{outline:2px solid var(--cocina-focus);outline-offset:2px}.statistics-view{display:grid;gap:0;opacity:0;transform:translate3d(0,8px,0)}.statistics-view--entered{animation:statistics-view-enter .26s cubic-bezier(.16,1,.3,1) both}@keyframes statistics-view-enter{0%{opacity:0;transform:translate3d(0,8px,0)}to{opacity:1;transform:translateZ(0)}}.statistics-view .stats-range{margin-top:0}.statistics-view .stats-control-entry{display:grid;width:100%;min-height:64px;grid-template-columns:40px minmax(0,1fr) auto;align-items:center;gap:11px;margin:14px 0;padding:10px 12px;border:1px solid var(--cocina-line);border-radius:19px;color:var(--cocina-ink-muted);background:var(--cocina-raised);box-shadow:var(--shadow-card);text-align:left;cursor:pointer;touch-action:manipulation;transition:transform .15s 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.outcome-chart{min-width:0}.statistics-view .outcome-content{grid-template-columns:minmax(0,1fr);justify-items:stretch;gap:16px;margin-top:14px}.statistics-view .outcome-chart{width:min(100%,216px);min-width:0;height:auto;aspect-ratio:1;justify-self:center;padding:6px}.statistics-view .outcome-chart .recharts-responsive-container{min-width:0}.statistics-view .outcome-center{top:6px;right:6px;bottom:6px;left:6px}.statistics-view .outcome-center strong{font-size:34px;letter-spacing:-.07em}.statistics-view .outcome-center span{font-size:11px;font-weight:700}.statistics-view .outcome-legend{min-width:0;gap:8px}.statistics-view .outcome-legend li{min-width:0;min-height:42px;padding:10px 12px;border-radius:14px;background:var(--cocina-wash)}.statistics-view .outcome-legend li>span:nth-child(2){overflow:hidden;text-overflow:ellipsis;white-space:nowrap}@media(max-width:358px){.statistics-view .outcome-chart{width:min(100%,188px)}.statistics-view .outcome-center 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h1{margin:0;color:var(--cocina-ink);font-size:29px;font-weight:780;letter-spacing:-.055em;line-height:1}.auth-panel__heading>span{color:var(--cocina-ink-soft);font-size:14px;font-weight:550;line-height:1.45;text-wrap:pretty}.auth-form{display:grid;gap:16px}.auth-field{display:grid;gap:7px;color:var(--cocina-ink-soft);font-size:12px;font-weight:720}.auth-field__control{display:grid;min-height:50px;grid-template-columns:20px minmax(0,1fr) auto;align-items:center;gap:10px;padding:0 13px;border:1px solid var(--cocina-line);border-radius:15px;color:var(--cocina-ink-muted);background:var(--cocina-wash);transition:border-color .15s ease,box-shadow .15s ease,background-color .15s ease}.auth-field__control:focus-within{border-color:color-mix(in srgb,var(--cocina-focus) 55%,var(--cocina-line));background:var(--cocina-raised);box-shadow:0 0 0 3px color-mix(in srgb,var(--cocina-focus) 16%,transparent)}.auth-field__control 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0;color:var(--urgente);font-size:12px;font-weight:650;line-height:1.35}.auth-submit{display:inline-flex;min-height:50px;align-items:center;justify-content:center;gap:9px;padding:0 16px;border:1px solid color-mix(in srgb,var(--cocina-focus) 85%,var(--cocina-line));border-radius:15px;color:var(--cocina-focus-on);background:var(--cocina-focus);box-shadow:0 4px 12px color-mix(in srgb,var(--cocina-focus) 23%,transparent);font-size:14px;font-weight:750;cursor:pointer;transition:transform .15s cubic-bezier(.23,1,.32,1),background-color .15s ease,box-shadow .15s ease}.auth-submit:hover:not(:disabled){background:color-mix(in srgb,var(--cocina-focus) 89%,#000);box-shadow:0 6px 15px color-mix(in srgb,var(--cocina-focus) 28%,transparent)}.auth-submit:active:not(:disabled),.auth-password-visibility:active:not(:disabled),.auth-request-access:active:not(:disabled){transform:scale(.97)}.auth-submit:disabled,.auth-password-visibility:disabled,.auth-request-access:disabled,.auth-field input:disabled,.auth-remember input:disabled{cursor:not-allowed;opacity:.58}.auth-request-access{justify-self:center;min-height:44px;padding:0 10px;border:0;border-radius:11px;color:var(--cocina-focus);background:transparent;font-size:13px;font-weight:720;cursor:pointer;transition:transform .15s cubic-bezier(.23,1,.32,1),background-color .15s ease}.auth-request-access:hover:not(:disabled){background:var(--cocina-focus-wash)}@keyframes startup-content-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@media(min-width:560px){.auth-screen{width:min(100%,440px);margin:0 auto}}@media(max-height:640px){.auth-screen{align-content:start}}@media(prefers-reduced-motion:reduce){.startup-screen__center{animation:none}.startup-progress__fill,.auth-field__control,.auth-password-visibility,.auth-submit,.auth-request-access{transition-duration:.01ms}}:root{--cocina-ink: #0b1f3a;--cocina-ink-soft: #45536a;--cocina-ink-muted: #748093;--cocina-paper: #f8f8fb;--cocina-raised: 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var(--rail-bottom-inset));color:var(--cocina-ink);background:var(--cocina-paper);font-family:-apple-system,BlinkMacSystemFont,Avenir Next,Segoe UI,sans-serif;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}:root[data-theme=dark]{--cocina-ink: #f2f6ff;--cocina-ink-soft: #c5d0e1;--cocina-ink-muted: #93a1b5;--cocina-paper: #091321;--cocina-raised: #101d2f;--cocina-wash: #14243a;--cocina-line: rgba(237, 245, 255, .1);--cocina-line-strong: rgba(237, 245, 255, .2);--cocina-focus: #9fbcf2;--cocina-focus-on: #0b1f3a;--cocina-focus-wash: #173158;--servicio-green: #3bd579;--servicio-green-wash: rgba(59, 213, 121, .14);--urgente: #ff8c81;--stats-hero: #15315d;--chart-primary: #9fbcf2;--chart-secondary: #6689c7;--chart-muted: #294666;--chart-pending: #718097;--chart-axis: #91a0b6;--chart-hero-line: #d0e1ff;--chart-hero-fill: rgba(208, 225, 255, .2);--nav-glass: rgba(9, 19, 33, .56);--glass-nav-surface: rgba(8, 20, 37, 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ease}.icon-control.glass-icon-control{width:48px;height:48px}.glass-icon-control:hover{border-color:var(--glass-rim);color:var(--cocina-ink);background:var(--glass-active)}.icon-control:active,.bottom-nav button:active,.button:active,.glass-icon-control:active{transform:scale(.97)}.focus-card{display:flex;align-items:center;gap:14px;min-height:74px;margin-bottom:22px;padding:16px;border-radius:20px;color:var(--cocina-ink);background:var(--cocina-focus-wash)}.focus-card-icon{display:grid;width:38px;height:38px;place-items:center;border-radius:13px;color:var(--cocina-focus-on);background:var(--cocina-focus)}.focus-card p{margin:0;font-size:18px;letter-spacing:-.032em}.focus-card strong{font-size:24px;font-variant-numeric:tabular-nums}.queue-focus-card{position:sticky;top:0;z-index:8;display:grid;grid-template-columns:38px minmax(0,1fr) auto;align-items:center;min-height:66px;gap:12px;margin-bottom:16px;padding:10px 10px 10px 14px;box-shadow:0 12px 20px -20px color-mix(in 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small{color:color-mix(in srgb,var(--cocina-focus-on) 74%,transparent)}.queue-options-filter-grid button{min-height:44px;padding:0 10px;border-radius:13px;font-size:12px;font-weight:720}.queue-options-reset{display:inline-flex;width:100%;min-height:44px;align-items:center;justify-content:center;gap:7px;margin-top:12px;border-radius:13px;color:var(--cocina-focus);background:transparent;font-size:12px;font-weight:740}.queue-options-choice:hover,.queue-options-filter-grid button:hover,.queue-options-reset:hover{border-color:var(--cocina-line-strong);color:var(--cocina-ink);background:var(--cocina-raised)}.queue-options-choice.is-selected:hover,.queue-options-filter-grid button.is-selected:hover{border-color:var(--cocina-focus);color:var(--cocina-focus-on);background:var(--cocina-focus)}.queue-options-choice:active,.queue-options-filter-grid button:active,.queue-options-reset:active{transform:scale(.97)}.queue-options-choice:focus-visible,.queue-options-filter-grid button:focus-visible,.queue-options-reset:focus-visible{outline-offset:2px}@keyframes queue-options-enter{0%{opacity:0;transform:translate3d(0,-6px,0) scale(.98)}to{opacity:1;transform:translateZ(0) scale(1)}}.case-list,.conversation-list,.automation-list,.settings-list{display:grid;gap:12px}.case-card{display:grid;grid-template-columns:50px minmax(0,1fr) auto;align-items:center;gap:12px;width:100%;min-height:120px;padding:16px 12px 16px 16px;overflow:hidden;border:1px solid var(--cocina-line);border-radius:22px;color:var(--cocina-ink);background:var(--cocina-raised);box-shadow:var(--shadow-card);text-align:left;cursor:pointer;content-visibility:auto;contain-intrinsic-size:112px;scroll-margin-top:calc(88px + env(safe-area-inset-top));transition:transform .18s cubic-bezier(.23,1,.32,1),border-color .18s ease,box-shadow .18s ease}.case-card:hover{border-color:var(--cocina-line-strong);box-shadow:var(--shadow-card-hover)}.case-card:active{transform:scale(.985)}.case-card-urgent{border-color:var(--cocina-line-strong)}.contact-badge{display:grid;width:50px;height:50px;place-items:center;overflow:hidden;border-radius:50%;color:var(--cocina-focus-on);background:var(--cocina-focus);box-shadow:inset 0 0 0 1px #ffffff1a;font-size:21px;font-weight:690;letter-spacing:-.06em}.contact-badge-compact{width:46px;height:46px;font-size:18px}.case-content{display:grid;min-width:0;gap:5px}.contact-copy{display:flex;min-width:0;align-items:baseline;gap:7px;overflow:hidden;color:var(--cocina-ink);font-size:15px;line-height:1.15;white-space:nowrap}.contact-copy strong{overflow:hidden;font-size:16px;font-weight:730;letter-spacing:-.032em;text-overflow:ellipsis}.contact-copy-unnamed strong{font-variant-numeric:tabular-nums}.contact-separator,.contact-number{color:var(--cocina-ink-muted);font-size:13px;font-variant-numeric:tabular-nums}.contact-number{overflow:hidden;text-overflow:ellipsis}.topic-line{margin:0;overflow:hidden;color:var(--cocina-ink);font-size:16px;font-weight:700;letter-spacing:-.035em;line-height:1.18;text-overflow:ellipsis;white-space:normal}.conversation-status{display:inline-flex;flex:0 0 auto;align-items:center;gap:4px;color:var(--cocina-ink-soft);font-size:11px;font-weight:720;letter-spacing:-.012em;line-height:1.2;white-space:nowrap}.conversation-status svg{flex:0 0 auto}.conversation-status[data-conversation-status=open]{color:var(--cocina-focus)}.conversation-status[data-conversation-status=awaiting_customer],.conversation-status[data-conversation-status=timed_out]{color:var(--cocina-ink-muted)}.conversation-status[data-conversation-status=escalated]{color:var(--urgente)}.conversation-status[data-conversation-status=closed]{color:var(--servicio-green)}.case-card .topic-line{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:2}.case-meta{display:inline-flex;align-items:center;gap:6px;color:var(--cocina-ink-muted);font-size:13px;font-weight:630;line-height:1}.case-meta-urgent{color:var(--urgente)}.case-time{align-self:center;color:var(--cocina-ink-muted);font-size:15px;font-weight:690;font-variant-numeric:tabular-nums}.case-time-urgent{color:var(--urgente)}.case-chevron{display:none}.empty-queue{display:grid;min-height:260px;place-items:center;align-content:center;gap:8px;padding:26px;border:1px dashed 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var(--rail-bottom-inset));--rail-main-bottom: calc(108px + var(--rail-bottom-inset));--rail-scroll-bottom: calc(118px + var(--rail-bottom-inset));height:var(--rail-app-height)}:root[data-ios-standalone] body,:root[data-ios-standalone] #root{height:var(--rail-app-height);min-height:var(--rail-app-height)}:root[data-ios-standalone] .liquid-nav-shell{position:fixed}}@supports selector(:has(*)){@media(max-width:679px){:root[data-ios-standalone]:has(input:focus,textarea:focus){--rail-app-height: 100dvh}}}.liquid-glass-optics{position:absolute;top:0;right:0;bottom:0;left:0;z-index:0;overflow:hidden;border-radius:inherit;pointer-events:none}.liquid-glass-optics>.bg-black{background:transparent!important}.liquid-glass-optics .liquid-glass-optics-core{pointer-events:none!important}.liquid-glass-optics .glass{display:block!important;width:100%;height:100%;padding:0!important;border-radius:inherit!important;background:transparent!important;box-shadow:none!important}.liquid-glass-optics 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button{position:relative;display:grid;min-width:0;min-height:56px;place-items:center;gap:3px;padding:6px 4px;border:1px solid transparent;border-radius:20px;color:var(--nav-muted);background:transparent;font-size:11px;font-weight:700;cursor:pointer;transition:transform .15s cubic-bezier(.23,1,.32,1),color .15s ease,background-color .15s ease,border-color .15s ease,box-shadow .15s ease}.bottom-nav-icon{position:relative;display:grid;width:22px;height:22px;place-items:center}.bottom-nav-pending-count{position:absolute;top:-7px;right:-11px;z-index:1;display:grid;min-width:17px;height:17px;place-items:center;padding:0 4px;border:2px solid var(--cocina-raised);border-radius:999px;color:var(--cocina-focus-on);background:var(--cocina-focus);box-shadow:0 2px 4px #07162a2e;font-size:9px;font-style:normal;font-weight:800;font-variant-numeric:tabular-nums;line-height:1}.bottom-nav button:hover{color:var(--cocina-ink-soft);background:color-mix(in srgb,var(--glass-active) 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